Privacy Policy

Effective Date: July 2026

Welcome to Zela Cart. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and process your personal information when you visit or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Zela Cart is an online shopping store that offers quality electronics, smart home products, home décor, and seasonal products for customers across Spain.

Our goal is to provide a secure, transparent, and reliable shopping experience while protecting your personal information.

Information We Collect

When you visit or place an order on Zela Cart, we may collect the following information:

Personal Information

Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information (processed securely by our payment providers)

Technical Information

We may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Our Website
Referral Source

This information helps us improve our website performance and customer experience.

How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments
Provide customer support
Send order confirmations
Share shipping updates
Improve website performance
Prevent fraud and unauthorized activity
Respond to customer inquiries
Comply with legal obligations

We never sell your personal information to third parties.

Payment Security

Your payment information is processed securely through trusted payment providers.

Zela Cart does not store your complete credit or debit card information on our servers.

All transactions are protected using secure encryption technology.

Cookies

Our website uses cookies to improve your shopping experience.

Cookies help us:

Remember your preferences
Keep products in your shopping cart
Improve website performance
Understand visitor behavior
Display relevant content

You can disable cookies through your browser settings at any time.

Third-Party Services

We may use trusted third-party services for:

Payment Processing
Shipping
Website Analytics
Marketing
Customer Communication

These providers only receive the information necessary to perform their services.

Data Protection

We use industry-standard security measures to protect your personal information.

These include:

SSL Encryption
Secure Hosting
Firewall Protection
Access Controls
Regular Security Monitoring

Although we work hard to protect your data, no online system can guarantee absolute security.

Your Rights

If you are located in Spain or another European Union country, you have rights under the General Data Protection Regulation (GDPR).

These rights include:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict certain processing activities
Request a copy of your data
Withdraw consent where applicable

To exercise these rights, please contact our customer support team.

Data Retention

We keep your personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal requirements
Resolve disputes
Prevent fraud

When information is no longer required, it is securely deleted.

Children’s Privacy

Zela Cart does not knowingly collect personal information from children under the age of 16.

If you believe a child has provided personal information, please contact us so we can remove the information promptly.

Marketing Emails

If you subscribe to our newsletter, you may receive:

Product updates
Seasonal offers
Special promotions
Store announcements

You may unsubscribe at any time using the unsubscribe link included in every email.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The latest version will always be available on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact our customer support team.

Email: info@zelacart.shop

Website: https://zelacart.shop

We are committed to protecting your privacy and providing a safe and secure online shopping experience.