Shipping & Returns
Effective Date: July 2026
Welcome to Zela Cart. Our goal is to provide a smooth, reliable, and transparent shopping experience. This Shipping & Returns Policy explains how we process orders, deliver products, and handle returns and refunds.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
Once your order is successfully placed, you will receive an order confirmation email.
Our team begins processing your order as quickly as possible.
Most orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
Zela Cart currently ships to customers across Spain.
As we continue to grow, additional European destinations may become available in the future.
Please check our website for the latest shipping availability.
Delivery Time
Estimated delivery times are:
- Standard Shipping: 3–7 Business Days
- Express Shipping (where available): 1–3 Business Days
Delivery times are estimates and may vary depending on:
- Product availability
- Customer location
- Weather conditions
- Public holidays
- Courier delays
Shipping Costs
Shipping charges are calculated during checkout.
From time to time, Zela Cart may offer:
- Free Shipping Promotions
- Seasonal Shipping Discounts
- Special Delivery Offers
These promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
You can use the tracking number to monitor your delivery status.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Zela Cart is not responsible for delays or additional shipping costs caused by incorrect or incomplete delivery information provided by the customer.
Delayed Deliveries
Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
- Extreme weather
- Transportation issues
- Customs inspections
- High seasonal demand
- Courier service interruptions
We appreciate your patience in these situations.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
We will review your request and provide an appropriate solution.
Return Eligibility
You may request a return if:
- The product is unused.
- The product is in its original condition.
- All original packaging and accessories are included.
- The return request is submitted within 14 days of delivery.
Some products may not be eligible for return due to hygiene, safety, or legal reasons.
Non-Returnable Items
The following items cannot usually be returned unless they arrive damaged or defective:
- Personal care products
- Opened hygiene products
- Customized items
- Gift cards
- Digital products
- Products marked as non-returnable
Return Process
To request a return:
- Contact our customer support team.
- Include your order number.
- Explain the reason for your return.
- Wait for return instructions before sending the item.
Returns sent without prior approval may not be accepted.
Refunds
After we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method.
Depending on your payment provider, refunds may take 5–10 business days to appear in your account.
Exchanges
If you receive a damaged or defective product, we may offer:
- A replacement
- An exchange
- A refund
The appropriate solution will depend on product availability and the nature of the issue.
Canceling an Order
If your order has not yet been shipped, you may request a cancellation by contacting us as soon as possible.
Once an order has been shipped, it cannot be canceled and must follow our return process.
Customer Support
If you have any questions regarding shipping, returns, or refunds, our customer support team is here to help.
Email: info@zelacart.shop
Website: https://zelacart.shop
We are committed to providing fast shipping, transparent service, and a hassle-free shopping experience for every customer.